UK Returns, Exchanges & Refunds
UK Returns, Exchanges & Refunds
Last updated: June 2026
This page explains how UK customers can return an order, request an exchange, or receive a refund.
If your BOGS® are not quite right, you can request a free UK return or exchange using our UK Returns Portal.
This page applies to orders placed on bogsfootwear-uk.com and delivered within the United Kingdom.
If you are an EU customer, please visit our EU Returns & Right of Withdrawal page.
Request a UK Return or Exchange
Please read the return conditions below before submitting your request.
To request a UK return or exchange, please use the link below and enter your order details.
Start your UK return or exchange - BOGS Footwear UK & EU
Once your request has been submitted, you will receive confirmation and return instructions by email.
Our UK Returns Period
We offer a 30-day UK returns period from the date you receive your order.
Items must be returned in an unworn, unused, and resalable condition.
UK Exchanges
We offer free UK exchanges where stock is available.
If you need a different size or style, please request an exchange through our UK Returns Portal.
If the item you want is not available, we will process your return as a refund instead.
Your UK Cancellation Rights
UK customers have the legal right to cancel most online orders within 14 days of receiving the goods, without giving a reason.
After telling us that you wish to cancel, you then have a further 14 days to return the goods.
Our 30-day returns period does not affect your legal cancellation rights.
Return Conditions
To receive a refund or exchange, returned items must meet the following conditions:
- Items must be returned in an unworn and unused condition.
- Shoes must only be tried on indoors and must be returned in “as new” condition.
- Items must be returned in their original shoebox with labels attached.
- Please do not tape or attach labels directly to the shoebox. Please use suitable outer packaging.
- If returned items are worn, damaged, soiled, or handled beyond what is reasonably needed to inspect them, we may reduce the refund to reflect any loss in value.
Return Cost
UK returns and exchanges are free when using our UK Returns Portal.
If you choose to arrange your own courier instead of using our returns portal, return shipping costs are your responsibility. We strongly recommend using a tracked and insured service.
How to Return Your Order
Please register your return or exchange through our UK Returns Portal before sending anything back.
Start your UK return or exchange - BOGS Footwear UK & EU
Once registered, please follow the on-screen instructions, pack your shoes securely in their original shoebox inside suitable outer packaging, include your return confirmation inside the parcel, and drop off the parcel as instructed.
Faulty Items
If you believe your item is faulty, please do not use the returns portal.
Instead, please email hello@bogsfootwear-uk.com with:
- Your order number
- Clear photos of the issue, including the outsole
- A short explanation of the fault
If the item is confirmed as faulty, we will cover the cost of return and provide further instructions.
Your statutory rights under the Consumer Rights Act 2015 are not affected.
Refunds
Refunds are processed after your return has been received and inspected.
Refunds are usually processed within 5–10 working days of your return being received.
Refunds are issued to your original payment method via Shopify Payments, PayPal, Klarna, or your selected payment provider.
If you cancel your full order under your legal cancellation rights, we will refund the cost of the goods and the standard delivery charge paid at checkout, where applicable. We do not refund any additional cost for premium or non-standard delivery services.
Questions
If you need help with a UK return or exchange, please contact us at: